Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 4–14  business days depending on location. Expedited options are available at checkout.

Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with a tracking number.

Do you ship internationally?
Yes we do ship internationally to Canada, United Kingdom, Oceania, and Some European Countries

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging.

How do I start a return?
Contact us at support@kinetix.com with your order number and reason for return, and we'll guide you through the process.

Products

Are your products in stock?
We do our best to keep all items in stock. If a product is out of stock, you can sign up for a restock notification on the product page.

How do I find the right size?
Each product page includes a size guide to help you find the perfect fit.

Payments

What payment methods do you accept?
We accept all major credit cards,Paypal, and Shop Pay.

Is my payment information secure?
Absolutely. Our store uses industry-standard SSL encryption to keep your information safe.